Welfare Rights Service

If you live in Tameside the Welfare Rights Service can help you.

• What does the Welfare Rights Service do?
• What services do you offer?
• How long will I have to wait to be seen?
• Other Services
• Welfare Rights Service - Key Principles

What does the Welfare Rights Service do?

We provide clear, concise, free and confidential advice and representation in matters of welfare benefits. Contact us on the telephone number below or use the on-line enquiry form.

What services do you offer?

Our services include:

• Undertaking casework
• Offering representation at appeal hearings
• Providing training
• Debt advice

How long will I have to wait to be seen?

• Initial advice is always available from a Customer Service Office without the need for an appointment
• Alternatively you can phone us on the Benefits Freephone Advice Line on 080 00 74 99 85, Monday, Wednesday and Thursday 9.30am - 12.30pm
• We aim to provide the information and assistance you need within 24 hours of your visit to a Customer Service Centre or phone call
• We will allocate a named caseworker to you in those cases where long term support is needed e.g. you need representation at an appeal tribunal. We will refer you to another service if we do not have the capacity to take on your case
• We can contact the Department for Work and Pensions on your behalf by phone, letter, fax or email

Other Services

• Women may be interviewed by a woman officer if they wish
• For people who have English as a second language, they can be interviewed with the assistance of a bi-lingual Customer Service Officer
• For people who are restricted to their home through disability, a home visiting service is offered

Welfare Rights Service - Key Principles

• The advice given by the service is completely independent, impartial, confidential, and free
• The service recognises that individuals must make their own decisions, and that the role of the service is to give people information to be able to exercise their rights
• Has no ties with benefit agencies or other interested parties