Website Statistics

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Website Statistics

The graphs and data below show you the performance of this website in relation to:

Number of Pages Viewed
Number of Visits to www.tameside.gov.uk
Average Page Hits by Day of the Week (statistics show the performance for the previous full month)
Page Hits by Hour (snapshot, see detail for date)
Online Transactions
Website Availabilty

We also host an independent online survey conducted by the Government Society of Information Technology Management (Socitm). The results can be viewed here:

Participants in the Survey
Q1 How did you find out about the website?
Q2 In the last 6 months, approximately how many times have you visited this website?
Q3 What was your main purpose for coming to the website today?
Q4 If you had not come to the website for this purpose, what would be your preferred way of contacting the Council?
Q5 Did you find what you were looking for today?
Q6 How would you rate your satisfaction with the following features of this website?
Q7 How likely are you to return to this website in the future?
Q8 Overall, how satisfied are you with your visit today?
Q9 Age range
Q10 Gender
Q11 Postcode if UK resident
Q12 Which of the following applies (Select all that apply)
Q13 Which one of the following groups do you consider you belong to?
Q14 If your use of the internet is impeded by any of the following, please indicate how

Number of Pages Viewed

Dec 07	721,305	On average 1,013,860 webpages are viewed per month. The graph shows August and December as being traditional quiet months (these coincide with school and local holidays).
Jan 08	1,172,694
Feb 08	1,076,962
Mar 08	1,041,985
Apr 08	1,134,142
May 08	949,524
Jun 08	983,660
Jul 08	1,040,985
Aug 08	841,371
Sep 08	1,098,205
Oct 08	1,105,507
Nov 08	999,989

Number of Visits to www.tameside.gov.uk

Dec 07	123,839
Jan 08	205,875
Feb 08	187,810
Mar 08	182,823
Apr 08	197,508
May 08	191,836
Jun 08	187,923
Jul 08	199,338
Aug 08	160,736
Sep 08	211,651
Oct 08	205,505
Nov 08	191,930

Average Page Hits by Day of the Week

01/11/08

14,411

Monday

A graph showing page hits by the day of the week

This graph shows that the website is at its busiest Monday to Friday, with Thursday being the busiest day. Council staff, in particular the Call Centre and Customer Service Officers, use the website to deal with customer enquiries which explains why weekends are quieter periods.

Average Daily Stats (for Nov 08)
Monday	14,055
Tuesday	14,450
Wednesday	45,640
Thursday	45,678
Friday	43,011
Saturday	42,200
Sunday	37,837

02/11/08

12,656

Tuesday

03/11/08

47,739

Wednesday

04/11/08

47,338

Thursday

05/11/08

47,658

Friday

06/11/08

42,559

Saturday

07/11/08

36,428

Sunday

08/11/08

16,066

Monday

09/11/08

17,110

Tuesday

10/11/08

47,316

Wednesday

11/11/08

49,908

Thursday

12/11/08

42,111

Friday

13/11/08

45,212

Saturday

14/11/08

35,380

Sunday

15/11/08

13,360

Monday

16/11/08

14,478

Tuesday

17/11/08

44,529

Wednesday

18/11/08

45,324

Thursday

19/11/08

42,400

Friday

20/11/08

39,490

Saturday

21/11/08

35,761

Sunday

22/11/08

12,068

Monday

23/11/08

15,451

Tuesday

24/11/08

42,974

Wednesday

25/11/08

40,143

Thursday

26/11/08

39,876

Friday

27/11/08

41,539

Saturday

28/1/08

43,779

Sunday

29/11/08

14,370

Monday

30/11/08

12,555

Tuesday

Page Hits by Hour

0-1am	437
1-2am	94
2-3am	108
3-4am	110
4-5am	313
5-6am	122
6-7am	166
7-8am	434
8-9am	1,581
9-10am	3,462
10-11am	3,878
11-noon	4,515
12-1pm	3,961
1-2pm	4,918
2-3pm	4,606
3-4pm	5,032
4-5pm	3,850
5-6pm	2,434
6-7pm	2,104
7-8pm	2,107
8-9pm	1,846
9-10pm	1,443
10-11pm	1,622
11-12pm	765

Online Transactions

	Internal	Public	Total
Dec 07	7,253	13,073	20,326
Jan 08	11,274	19,063	30,337
Feb 08	9,839	17,008	26,847
Mar 08	10,634	17,389	28,023
Apr 08	12,129	19,678	31,807
May 08	10,326	18,016	28,342
Jun 08	10,080	18,622	28,702
Jul 08	11,180	23,134	34,314
Aug 08	9,324	14,219	23,543
Sep 08	11,124	15,374	26,498
Oct 08	9,696	14,450	24,146
Nov 08	8,859	13,055	21,914

Website Availability

Dec 07	100%	This line chart shows the availabilty of the primary webservers. Our target is 98.8% uptime per month which represents a maximum of 2 hours per week downtime for planned maintenance
Jan 08	100%
Feb 08	100%
Mar 08	99.88%
Apr 08	100%
May 08	100%
Jun 08	99.24%
Jul 08	100%
Aug 08	99.99%
Sep 08	100%
Oct 08	100%
Nov 08	100%

We also host an independent online survey conducted by the Government Society of Information Technology Management (Socitm). The results can be viewed below:

Participants in the Survey

January 08	327
February 08	305
March 08	244
April 08	262
May 08	783
June 08	361
July 08	357
August 08	321
September 08	417
October 08	324
November 08	317

How did you find out about the website?

Already knew site from previous visit	39.71%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q1 January \| Q1 February \| Q1 March \| Q1 April \| Q1 May \| Q1 June \| Q1 July \| Q1 August \| Q1 September \| Q1 October \| Q1 November
Search engine result	30.44%
Council forms and leaflets	3.09%
Other council advertising	1.76%
Link from www.direct.gov.uk	2.53%
Link from another website	3.91%
Guessed the website address	2.48%
Friends / family told me	2.53%
Someone at the council told me	1.19%
Through my local library	1.77%
I work for the council	3.56%
Other	5.63%
Unsure	1.41%

In the last 6 months, approximately how many times have you visited this website?

Daily	4.53%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q2 January \| Q2 February \| Q2 March \| Q2 April \| Q2 May \| Q2 June \| Q2 July \| Q2 August \| Q2 September \| Q2 October \| Q2 November
Several times in month	19.90%
Monthly	10.15%
Every few months	13.80%
Very rarely	11.94%
First time visitor	39.68%

What was your main purpose for coming to the website today?

Find out about job vacancies	13.92%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q3 January \| Q3 February \| Q3 March \| Q3 April \| Q3 May \| Q3 June \| Q3 July \| Q3 August \| Q3 September \| Q3 October \| Q3 November
Find out about schools	4.97%
Find out about adult / further education	1.87%
Find out about bin collection / recycling	7.55%
Find out about housing	1.61%
Find out about social care	3.31%
View or make planning application	2.68%
Renew / reserve library book	2.27%
Find out about libraries	2.26%
Book an event or leisure activity	1.18%
Find out about / book leisure facilities	3.53%
Find out about policy, etc.	2.13%
Find out about local history	7.17%
Make payment	2.50%
Obtain a council form	1.22%
Apply for license	0.26%
Report a problem	2.52%
Other - please say	39.04%

If you had not come to the website for this purpose, what would be your preferred way of contacting the Council?

By telephone	41.63%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q4 January \| Q4 February \| Q4 March \| Q4 April \| Q4 May \| Q4 June \| Q4 July \| Q4 August \| Q4 September \| Q4 October \| Q4 November
By post	4.05%
In person	9.37%
By e-mail	20.46%
In no other way	8.32%
Other (please explain)	6.50%
Don’t know	9.30%

Did you find what you were looking for today?

Yes, completely	54.96%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q5 January \| Q5 February \| Q5 March \| Q5 April \| Q5 May \| Q5 June \| Q5 July \| Q5 August \| Q5 September \| Q5 October \| Q5 November
Yes, partly	23.26%
No, not at all	17.11%
Not looking for anything in particular	4.68%

How would you rate your satisfaction with the following features of this website? - General look & feel

1 Very dissatisfied	6.33%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q6-1 January \| Q6-1 February \| Q6-1 March \| Q6-1 April \| Q6-1 May \| Q6-1 June \| Q6-1 July \| Q6-1 August \| Q6-1 September \| Q6-1 October \| Q6-1 November
2	5.12%
3 OK	32.84%
4	27.28%
5 Very satisfied	28.44%

How would you rate your satisfaction with the following features of this website? - Ease of getting around the site

1 Very dissatisfied	6.01%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q6-2 January \| Q6-2 February \| Q6-2 March \| Q6-2 April \| Q6-2 May \| Q6-2 June \| Q6-2 July \| Q6-2 August \| Q6-2 September \| Q6-2 October \| Q6-2 November
2	8.71%
3 OK	28.38%
4	26.44%
5 Very satisfied	30.45%

How would you rate your satisfaction with the following features of this website? - Ease of finding specific information

1 Very dissatisfied	8.42%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q6-3 January \| Q6-3 February \| Q6-3 March \| Q6-3 April \| Q6-3 May \| Q6-3 June \| Q6-3 July \| Q6-3 August \| Q6-3 September \| Q6-3 October \| Q6-3 November
2	11.99%
3 OK	29.12%
4	23.64%
5 Very satisfied	26.83%

How would you rate your satisfaction with the following features of this website? - Usefulness of the site search

1 Very dissatisfied	7.49%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q6-4 January \| Q6-4 February \| Q6-4 March \| Q6-4 April \| Q6-4 May \| Q6-4 June \| Q6-4 July \| Q6-4 August \| Q6-4 September \| Q6-4 October \| Q6-4 November
2	8.39%
3 OK	24.12%
4	21.39%
5 Very satisfied	26.19%
6 Not Used	12.42%

How would you rate your satisfaction with the following features of this website? - Value of the information

1 Very dissatisfied	8.53%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q6-5 January \| Q6-5 February \| Q6-5 March \| Q6-5 April \| Q6-5 May \| Q6-5 June \| Q6-5 July \| Q6-5 August \| Q6-5 September \| Q6-5 October \| Q6-5 November
2	8.29%
3 OK	25.24%
4	25.79%
5 Very satisfied	32.15%

How likely are you to return to this website in the future?

1 Very unlikely	9.02%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q7 January \| Q7 February \| Q7 March \| Q7 April \| Q7 May \| Q7 June \| Q7 July \| Q7 August \| Q7 September \| Q7 October \| Q7 November
2	3.41%
3 Not sure	16.71%
4	16.38%
5 Very likely	54.47%

Overall, how satisfied are you with your visit today?

1 Very dissatisfied	6.87%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q8 January \| Q8 February \| Q8 March \| Q8 April \| Q8 May \| Q8 June \| Q8 July \| Q8 August \| Q8 September \| Q8 October \| Q8 November
2	7.09%
3 OK	26.87%
4	24.30%
5 Very satisfied	34.88%

Age range

Under 18	4.09%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q9 January \| Q9 February \| Q9 March \| Q9 April \| Q9 May \| Q9 June \| Q9 July \| Q9 August \| Q9 September \| Q9 October \| Q9 November
18-25	6.75%
26-35	14.66%
36-45	22.87%
46-55	23.58%
56-65	19.19%
Over 65	8.00%
Prefer not to say	1.32%

Gender

Male	37.92%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q10 January \| Q10 February \| Q10 March \| Q10 April \| Q10 May \| Q10 June \| Q10 July \| Q10 August \| Q10 September \| Q10 October \| Q10 November
Female	59.88%
Prefer not to say	2.20%

Postcode if UK resident

Post code supplied	81.21%	These figures are for the average so far. To see a breakdown of each month, see the links below. A majority of the postcodes in this question were from the OL and SK areas that Tameside consists of. However there were different postcodes, including ones as far afield as London and Wales. Q11 January \| Q11 February \| Q11 March \| Q11 April \| Q11 May \| Q11 June \| Q11 July \| Q11 August \| Q11 September \| Q11 October \| Q11 November
I don't live in the UK	6.23%
Prefer not to say	12.56%

Which of the following applies (Select all that apply)

I live in this area	50.92%	These figures are for the average so far. To see a breakdown of each month, see the links below. Please note that between 4th July and 7th of August there is an absence of data for this question. Due to this the July figures were omitted from the average. Q12 January \| Q12 February \| Q12 March \| Q12 April \| Q12 May \| Q12 June \| Q12 July \| Q12 August \| Q12 September \| Q12 October \| Q12 November
I work in this area	16.82%
I work for the council	6.89%
I am planning to visit	3.73%
I am planning to move to this area	2.07%
I am a local councillor	1.07%
I am looking for information for myself	13.12%
I am looking for info related to my work	12.52
Looking for info on behalf someone else	7.86%
I live in council-owned property	2.95%

Which one of the following groups do you consider you belong to?

White British	83.25%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q13 January \| Q13 February \| Q13 March \| Q13 April \| Q13 May \| Q13 June \| Q13 July \| Q13 August \| Q13 September \| Q13 October \| Q13 November
Any other white background	5.29%
Mixed - White and Black Caribbean	0.55%
Mixed - Whte and Black African	0.33%
Mixed - White and Asian	0.26%
Any other mixed background	0.42%
Black Caribbean	0.33%
Black African	0.90%
Any other Black background	0.09%
Asian - Indian	0.99%
Asian - Pakistani	0.82%
Asian - Bangladeshi	0.44%
Chinese	0.47%
Any other Asian background	0.30%
Any other ethnic background	0.45%
Prefer not to say	5.11%

If your use of the internet is impeded by any of the following, please indicate how

Vision impairment	1.71%	These figures are for the average so far. To see a breakdown of each month, see the links below. Please note that between 4th July and 7th of August there is an absence of data for this question. Due to this the July figures were omitted from the average. Q14 January \| Q14 February \| Q14 March \| Q14 April \| Q14 May \| Q14 June \| Q14 July \| Q14 August \| Q14 September \| Q14 October \| Q14 November
Mobility difficulties	2.80%
Cognitive or learning	0.87%
Hearing impariment	1.65%
None of these	65.34%
Prefer not to say	4.03%

Contact Information
Send us a Message	Web Team (eTameside) Tameside MBC Council Offices Wellington Road Ashton under Lyne Lancs OL6 6DL View local map
0161 342 2349
0161 342 2768

Page last updated: 10 December 2008