Skip to content
Navigate by A to Z A B C D E F G H I J K L M N O P Q R S T U V W Y Z or full list of Services

Website Statistics

Website Statistics

The graphs and data below show you the performance of this website in relation to:

We also host an independent online survey conducted by the Government Society of Information Technology Management (Socitm). The results can be viewed here:

Please note, as of January 2009, there were changes to this survey. This involved adding an extra question (Question 4), and changes in the number of choices for answers to Questions 3 (What was your main purpose for coming to the website today?), 10 (Age Range, formerly question 9) and 14 (Which one of the following groups do you consider you belong to? Formerly question 13).

To see the 3 questions before they changed, an archive for each can be viewed:

Number of Pages Viewed

Jun 08 983,660

A graph showing pages viewed

On average 977,627 webpages are viewed per month. The graph shows August and December as being traditional quiet months (these coincide with school and local holidays).

Jul 08 1,040,985
Aug 08 841,371
Sep 08 1,098,205
Oct 08 1,105,507
Nov 08 999,989
Dec 08 753,305
Jan 09 1,085,865
Feb 09 1,008,259
Mar 09 1,020,790
Apr 09 844,066
May 09 822,653

Number of Visits to www.tameside.gov.uk

Jun 08 187,923 A graph showing unique visitors to www.tameside.gov.uk
Jul 08 199,338
Aug 08 160,736
Sep 08 211,651
Oct 08 205,505
Nov 08 191,930
Dec 08 142,357
Jan 09 205,453
Feb 09 189,083
Mar 09 202,767
Apr 09 173,332
May 09 176,137

Average Page Hits by Day of the Week

 

01/05/09 28,678 Friday

A graph showing page hits by the day of the week

This graph shows that the website is at its busiest Monday to Friday, with Monday being the busiest day. Council staff, in particular the Call Centre and Customer Service Officers, use the website to deal with customer enquiries which explains why weekends are quieter periods.

Average Daily Stats (May 09) 
Monday 27,175

Tuesday 39,127
Wednesday 36,598
Thursday 35,521
Friday 29,276
Saturday 12,261
Sunday 12,257
02/05/09 11,668 Saturday
03/05/09 11,442 Sunday
04/05/09 16,670 Monday
05/05/09 40,312 Tuesday
06/05/09 37,788 Wednesday
07/05/09 35,399 Thursday
08/05/09 30,041 Friday
09/05/09 14,515 Saturday
10/05/09 14,947 Sunday
11/05/09 38,647 Monday
12/05/09 40,345 Tuesday
13/05/09 35,080 Wednesday
14/05/09 36,150 Thursday
15/05/09 30,772 Friday
16/05/09 12,551 Saturday
17/05/09 13,827 Sunday
18/05/09 39,017 Monday
19/05/09 37,929 Tuesday
20/05/09 37,412 Wednesday
21/05/09 36,556 Thursday
22/05/09 29,600 Friday
23/05/09 12,087 Saturday
24/05/09 9,098 Sunday
25/05/09 14,364 Monday
26/05/09 37,922 Tuesday
27/05/09 36,113 Wednesday
28/05/09 33,978 Thursday
29/05/09 27,291 Friday
30/05/09 10,482 Saturday
31/05/09 11,972 Sunday

Page Hits by Hour

12-1am 244 A graph showing page hits by the hour
1-2am 107
2-3am 59
3-4am 26
4-5am 45
5-6am 176
6-7am 192
7-8am 317
8-9am 1,176
9-10am 3,210
10-11am 3,865
11-noon 3,640
12-1pm 3,401
1-2pm 3,791
2-3pm 3,663
3-4pm 3,961
4-5pm 3,550
5-6pm 1,589
6-7pm 1,364
7-8pm 1,424
8-9pm 1,524
9-10pm 1,513
10-11pm 1,103
11-12pm 405

Online Transactions

  Internal Public Total A graph showing how many online transactions have been made
Jun 08 10,080 18,622 28,702
Jul 08 11,180 23,134 34,314
Aug 08 9,657 15,574 25,231
Sep 08 11,588 16,386 27,974
Oct 08 10,070 14,956 25,026
Nov 08 9,149 14,134 23,283
Dec 08 7,500 13,425 20,925
Jan 09 9,346 16,178 25,524
Feb 09 8,516 13,538 22,054
Mar 09 10,215 15,308 25,523
Apr 09 8,180 14,129 22,309
May 09 7,864 13,907 21,771

Website Availability

Jun 08 99.24%

Line chart showing availabilty of the primary webservers

This line chart shows the availability of the primary webservers. Our target is 98.8% uptime per month which represents a maximum of 2 hours per week downtime for planned maintenance.

Jul 08 100%
Jul 08 99.99%
Sep 08 100%
Oct 08 100%
Nov 08 100%
Dec 08 100%
Jan 09 100%
Feb 09 100%
Mar 09 100%
Apr 09 100%
May 09 100%

We also host an independent online survey conducted by the Government Society of Information Technology Management (Socitm). The results can be viewed below:

Please note, as of January 2009, there were changes to this survey. This involved adding an extra question (Question 4), and changes in the number of choices for answers to Questions 3 (What was your main purpose for coming to the website today?), 10 (Age Range, formerly question 9) and 14 (Which one of the following groups do you consider you belong to? Formerly question 13).

To see the 3 questions before they changed, an archive for each can be viewed:

Participants in the Survey

June 08 361

A graph showing participants that take part in the survey

July 08 357
August 08 321
September 08 417
October 08 324
November 08 317
December 08 184
January 09 448
February 09 313
March 09 286
April 09 253
May 09 217

 

How did you find out about the website?

Already knew site from previous visit 39.24%

A Graph showing the Average of Question 1 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q1 January | Q1 February | Q1 March | Q1 April |
Q1 May | Q1 June | Q1 July | Q1 August |
Q1 September | Q1 October | Q1 November | Q1 December

Search engine result 31.52%
Council forms and leaflets 3.57%
Other council advertising 1.79%
Link from www.direct.gov.uk 2.34%
Link from another website 3.48%
Guessed the website address 2.53%
Friends / family told me 3.06%
Someone at the council told me 1.14%
Through my local library 1.67%
I work for the council 2.89%
Other 5.42%
Unsure 1.32%

 

In the last 6 months, approximately how many times have you visited this website?

Daily 4.30%

A Graph showing the Average of Question 2 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q2 January | Q2 February | Q2 March | Q2 April |
Q2 MayQ2 June | Q2 July | Q2 August |
Q2 September | Q2 October | Q2 November | Q2 December

Several times in month 18.74%
Monthly 8.76%
Every few months 14.79%
Very rarely 12.61%
First time visitor 40.81%
   
   
   
   
   
   
   

 

What was your main purpose for coming to the website today?

Make A Payment 2.14%

A Graph showing the Average of Question 3 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q3 January | Q3 February | Q3 March | Q3 April | Q3 May

Make A Booking 0.71%
Report A Problem 2.87%
Request A Service 4.51%
Make an Application 3.18%
Find Information 57.76%
Just Browsing 12.05%
Other 16.78%
   
   
   
   
   
   
   
   
   
   
   
   

 

What was the main service area that you were interested in today?

Adult/further education 2.79%

A Graph showing the Average of Question 4 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q4 January | Q4 February | Q4 March | Q4 April | Q4 May

Building control 0.96%
Bus information 0.76%
Council business 2.46%
Council tax 2.43%
Electoral register 0.95%
Environmental health 2.17%
Licensing 0.38%
Events information 3.88%
Family history 7.97%
Highways 1.30%
Housing 2.26%
Job vacancies 9.91%
Leisure facilities 4.67%
Libraries 3.38%
Parking 0.93%
Planning 1.25%
Rubbish collection 10.05%
Schools/youth 7.29%
Social care 5.48%
Trading standards 1.11%
Other 27.63%

 

If you had not come to the website for this purpose, what would be your preferred way of contacting the Council?

By telephone 41.94%

A Graph showing the Average of Question 5 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q5 January | Q5 February | Q5 March | Q5 April |
Q5 May | Q5 June | Q5 July | Q5 August |
Q5 September | Q5 October | Q5 November | Q5 December

By post 3.74%
In person 8.71%
By e-mail 19.60%
In no other way 13.29%
Other (please explain) 2.92%
Don’t know 9.84%
   
   
   
   
   
   

 

Did you find what you were looking for today?

Yes, completely 58.64%

A Graph showing the Average of Question 6 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q6 January | Q6 February | Q6 March | Q6 April |
Q6 May | Q6 June | Q6 July | Q6 August |
Q6 September | Q6 October | Q6 November | Q6 December

Yes, partly 18.67%
No, not at all 17.01%
Not looking for anything in particular 5.68%
   
   
   
   
   
   
   
   
   

 

How would you rate your satisfaction with the following features of this website? - General look & feel

1 Very dissatisfied 7.18%

A Graph showing the Average of Question 7-1 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q7-1 January | Q7-1 February | Q7-1 March |
Q7-1 April | Q7-1 May | Q7-1 June |
Q7-1 July | Q7-1 August | Q7-1 September |
Q7-1 October | Q7-1 November | Q7-1 December

2 5.95%
3 OK 34.15%
4 26.21%
5 Very satisfied 26.51%
   
   
   
   
   
   
   
   

 

How would you rate your satisfaction with the following features of this website? - Ease of getting around the site

1 Very dissatisfied 6.84%

A Graph showing the Average of Question 7-2 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q7-2 January | Q7-2 February | Q7-2 March |
Q7-2 April | Q7-2 May | Q7-2 June |
Q7-2 July | Q7-2 August | Q7-2 September |
Q7-2 October | Q7-2 November | Q7-2 December

2 8.74%
3 OK 29.64%
4 25.62%
5 Very satisfied 29.15%
   
   
   
   
   
   
   
   

How would you rate your satisfaction with the following features of this website? - Ease of finding specific information

1 Very dissatisfied 10.03%

A Graph showing the Average of Question 7-3 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q7-3 January | Q7-3 February | Q7-3 March |
Q7-3 April | Q7-3 May | Q7-3 June |
Q7-3 July | Q7-3 August | Q7-3 September |
Q7-3 October | Q7-3 November | Q7-3 December

2 11.68%
3 OK 29.24%
4 22.61%
5 Very satisfied 26.44%
   
   
   
   
   
   
   
   

 

How would you rate your satisfaction with the following features of this website? - Usefulness of the site search

1 Very dissatisfied 8.46%

A Graph showing the Average of Question 7-4 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q7-4 January | Q7-4 February | Q7-4 March |
Q7-4 April | Q7-4 May | Q7-4 June |
Q7-4 July | Q7-4 August | Q7-4 September |
Q7-4 October | Q7-4 November | Q7-4 December

2 8.50%
3 OK 23.61%
4 19.70%
5 Very satisfied 24.01%
6 Not Used 15.72%
   
   
   
   
   
   
   

 

How would you rate your satisfaction with the following features of this website? - Value of the information

1 Very dissatisfied 9.28%

A Graph showing the Average of Question 7-5 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q7-5 January | Q7-5 February | Q7-5 March |
Q7-5 April | Q7-5 May | Q7-5 June |
Q7-5 July | Q7-5 August | Q7-5 September |
Q7-5 October | Q7-5 November | Q7-5 December

2 8.60%
3 OK 26.44%
4 24.08%
5 Very satisfied 31.60%
   
   
   
   
   
   
   
   

 

How likely are you to return to this website in the future?

1 Very unlikely 8.83%

A Graph showing the Average of Question 8 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q8 January | Q8 February | Q8 March | Q8 April |
Q8 May | Q8 June | Q8 July | Q8 August |
Q8 September | Q8 October | Q8 November | Q8 December

2 3.89%
3 Not sure 17.30%
4 15.47%
5 Very likely 54.51%
   
   
   
   
   
 
   

 

Overall, how satisfied are you with your visit today?

1 Very dissatisfied 7.69%

A Graph showing the Average of Question 9 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q9 January | Q9 February | Q9 March | Q9 April |
Q9 May | Q9 June | Q9 July | Q9 August |
Q9 September | Q9 October | Q9 November | Q9 December

2 7.76%
3 OK 26.52%
4 21.90%
5 Very satisfied 36.13%
   
   
   
   
   
 
 

 

Age range

17 or under 6.10%

A Graph showing the Average of Question 10 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q10 January | Q10 February | Q10 March | Q10 April | Q10 May

18 - 29

12.53%

30 - 39 13.72%
40 - 49 21.46%
50 - 59 24.41%
60 - 64 9.50%
65-79 10.61%
80 and over 0.66%
 Prefer not to say 1.01%
   
   
   

 

Gender

Male 40.60%

A Graph showing the Average of Question 11 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q11 January | Q11 February | Q11 March | Q11 April |
Q11 May | Q11 June | Q11 July | Q11 August |
Q11 September | Q11 October | Q11 November | Q11 December

Female 57.10%
Prefer not to say 2.30%
   
   
   
   
   
   
   

 

Postcode if UK resident

Post code supplied 83.34%

A Graph showing the Average of Question 12 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

A majority of the postcodes in this question were from the OL and SK areas that Tameside consists of. However there were different postcodes, including ones as far afield as London and Wales. 

Q12 January | Q12 February | Q12 March | Q12 April |
Q12 May | Q12 June | Q12 July | Q12 August |
Q12 September | Q12 October | Q12 November | Q12 December

I don't live in the UK 4.59%

Prefer not to say

12.07%
   
   
   
   
   
   
   

 

Which of the following applies? (Select all that apply)

I live in this area 43.04%

A Graph showing the Average of Question 13 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Please note that between 4th July and 7th of August 2008 there is an absence of data for this question. Due to this the July figures were omitted from the average.

Q13 January | Q13 February | Q13 March | Q13 April |
Q13 May | Q13 June | Q13 July | Q13 August |
Q13 September | Q13 October | Q13 November | Q13 December

I work in this area 14.30%
I work for the council 5.01%
I am planning to visit 4.73%
I am planning to move to this area 1.75%
I am a local councillor 1.27%
I am looking for information for myself 30.21%
I am looking for info related to my work 12.95%
Looking for info on behalf someone else 7.41%
I live in council-owned property 2.78%
   
 
 

 

Which one of the following groups do you consider you belong to?

White British 83.46%

A Graph showing the Average of Question 14 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.

Q14 January | Q14 February | Q14 March | Q14 April | Q14 May

White Irish 2.03%
Any other white background 4.79%
Mixed - White and Black Caribbean 0.25%
Mixed - White and Black African 0.38%
Mixed - White and Asian 0.09%
Any other mixed background 0.51%
Asian - Indian 0.71%
Asian - Pakistani 0.47%
Asian - Bangladeshi 0.21%
Any other Asian background 0.00%
Black Caribbean 0.32%
Black African 0.48%
Any other Black background 0.27%
Chinese 0.68%
Any other ethnic background 0.74%
Prefer not to say 4.61%

If your use of the internet is impeded by any of the following, please indicate how

Vision impairment 2.41%

A Graph showing the Average of Question 15 on the Socitm Survey

These figures are for the average so far. To see a breakdown of each month, see the links below.


Please note that between 4th July and 7th of August there is an absence of data for this question. Due to this the July figures were omitted from the average.

Q15 January | Q15 February | Q15 March | Q15 April |
Q15 May | Q15 June | Q15 July | Q15 August |
Q15 September | Q15 October | Q15 November | Q15 December

 Mobility difficulties 3.21%
Cognitive or learning 1.50%
Hearing impairment 2.12%
None of these 61.95%
Prefer not to say 4.51%
 
   
   
   
   
   
   

Contact Information
Send us a Message Send us a Message
Contact by post

Web Team (eTameside)
Tameside MBC
Council Offices
Wellington Road
Ashton under Lyne
Lancs
OL6 6DL

View local map Map image
Contact by Telephone
0161 342 2349
Contact by Fax
0161 342 2768


Page last updated: 5 June 2009