Website Statistics

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Website Statistics

The graphs and data below show you the performance of this website in relation to:

Number of Pages Viewed
Number of Visits to www.tameside.gov.uk
Average Page Hits by Day of the Week (statistics show the performance for the previous full month)
Page Hits by Hour (snapshot, see detail for date)
Online Transactions
Website Availability

We also host an independent online survey conducted by the Government Society of Information Technology Management (Socitm). The results can be viewed here:

Participants in the Survey
Q1 How did you find out about the website?
Q2 In the last 6 months, approximately how many times have you visited this website?
Q3 What was your main purpose for coming to the website today?
Q4 What was the main service area that you were interested in today?
Q5 If you had not come to the website for this purpose, what would be your preferred way of contacting the Council?
Q6 Did you find what you were looking for today?
Q7 How would you rate your satisfaction with the following features of this website?
Q8 How likely are you to return to this website in the future?
Q9 Overall, how satisfied are you with your visit today?
Q10 Age range
Q11 Gender
Q12 Postcode if UK resident
Q13 Which of the following applies (Select all that apply)
Q14 Which one of the following groups do you consider you belong to?
Q15 If your use of the internet is impeded by any of the following, please indicate how

Please note, as of January 2009, there were changes to this survey. This involved adding an extra question (Question 4), and changes in the number of choices for answers to Questions 3 (What was your main purpose for coming to the website today?), 10 (Age Range, formerly question 9) and 14 (Which one of the following groups do you consider you belong to? Formerly question 13).

To see the 3 questions before they changed, an archive for each can be viewed:

Number of Pages Viewed

Jun 08	983,660	On average 977,627 webpages are viewed per month. The graph shows August and December as being traditional quiet months (these coincide with school and local holidays).
Jul 08	1,040,985
Aug 08	841,371
Sep 08	1,098,205
Oct 08	1,105,507
Nov 08	999,989
Dec 08	753,305
Jan 09	1,085,865
Feb 09	1,008,259
Mar 09	1,020,790
Apr 09	844,066
May 09	822,653

Number of Visits to www.tameside.gov.uk

Jun 08	187,923
Jul 08	199,338
Aug 08	160,736
Sep 08	211,651
Oct 08	205,505
Nov 08	191,930
Dec 08	142,357
Jan 09	205,453
Feb 09	189,083
Mar 09	202,767
Apr 09	173,332
May 09	176,137

Average Page Hits by Day of the Week

01/05/09

28,678

Friday

A graph showing page hits by the day of the week

This graph shows that the website is at its busiest Monday to Friday, with Monday being the busiest day. Council staff, in particular the Call Centre and Customer Service Officers, use the website to deal with customer enquiries which explains why weekends are quieter periods.

Average Daily Stats (May 09)
Monday	27,175
Tuesday	39,127
Wednesday	36,598
Thursday	35,521
Friday	29,276
Saturday	12,261
Sunday	12,257

02/05/09

11,668

Saturday

03/05/09

11,442

Sunday

04/05/09

16,670

Monday

05/05/09

40,312

Tuesday

06/05/09

37,788

Wednesday

07/05/09

35,399

Thursday

08/05/09

30,041

Friday

09/05/09

14,515

Saturday

10/05/09

14,947

Sunday

11/05/09

38,647

Monday

12/05/09

40,345

Tuesday

13/05/09

35,080

Wednesday

14/05/09

36,150

Thursday

15/05/09

30,772

Friday

16/05/09

12,551

Saturday

17/05/09

13,827

Sunday

18/05/09

39,017

Monday

19/05/09

37,929

Tuesday

20/05/09

37,412

Wednesday

21/05/09

36,556

Thursday

22/05/09

29,600

Friday

23/05/09

12,087

Saturday

24/05/09

9,098

Sunday

25/05/09

14,364

Monday

26/05/09

37,922

Tuesday

27/05/09

36,113

Wednesday

28/05/09

33,978

Thursday

29/05/09

27,291

Friday

30/05/09

10,482

Saturday

31/05/09

11,972

Sunday

Page Hits by Hour

12-1am	244
1-2am	107
2-3am	59
3-4am	26
4-5am	45
5-6am	176
6-7am	192
7-8am	317
8-9am	1,176
9-10am	3,210
10-11am	3,865
11-noon	3,640
12-1pm	3,401
1-2pm	3,791
2-3pm	3,663
3-4pm	3,961
4-5pm	3,550
5-6pm	1,589
6-7pm	1,364
7-8pm	1,424
8-9pm	1,524
9-10pm	1,513
10-11pm	1,103
11-12pm	405

Online Transactions

	Internal	Public	Total
Jun 08	10,080	18,622	28,702
Jul 08	11,180	23,134	34,314
Aug 08	9,657	15,574	25,231
Sep 08	11,588	16,386	27,974
Oct 08	10,070	14,956	25,026
Nov 08	9,149	14,134	23,283
Dec 08	7,500	13,425	20,925
Jan 09	9,346	16,178	25,524
Feb 09	8,516	13,538	22,054
Mar 09	10,215	15,308	25,523
Apr 09	8,180	14,129	22,309
May 09	7,864	13,907	21,771

Website Availability

Jun 08	99.24%	This line chart shows the availability of the primary webservers. Our target is 98.8% uptime per month which represents a maximum of 2 hours per week downtime for planned maintenance.
Jul 08	100%
Jul 08	99.99%
Sep 08	100%
Oct 08	100%
Nov 08	100%
Dec 08	100%
Jan 09	100%
Feb 09	100%
Mar 09	100%
Apr 09	100%
May 09	100%

We also host an independent online survey conducted by the Government Society of Information Technology Management (Socitm). The results can be viewed below:

To see the 3 questions before they changed, an archive for each can be viewed:

Participants in the Survey

June 08	361
July 08	357
August 08	321
September 08	417
October 08	324
November 08	317
December 08	184
January 09	448
February 09	313
March 09	286
April 09	253
May 09	217

How did you find out about the website?

Already knew site from previous visit	39.24%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q1 January \| Q1 February \| Q1 March \| Q1 April \| Q1 May \| Q1 June \| Q1 July \| Q1 August \| Q1 September \| Q1 October \| Q1 November \| Q1 December
Search engine result	31.52%
Council forms and leaflets	3.57%
Other council advertising	1.79%
Link from www.direct.gov.uk	2.34%
Link from another website	3.48%
Guessed the website address	2.53%
Friends / family told me	3.06%
Someone at the council told me	1.14%
Through my local library	1.67%
I work for the council	2.89%
Other	5.42%
Unsure	1.32%

In the last 6 months, approximately how many times have you visited this website?

Daily	4.30%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q2 January \| Q2 February \| Q2 March \| Q2 April \| Q2 May \| Q2 June \| Q2 July \| Q2 August \| Q2 September \| Q2 October \| Q2 November \| Q2 December
Several times in month	18.74%
Monthly	8.76%
Every few months	14.79%
Very rarely	12.61%
First time visitor	40.81%

What was your main purpose for coming to the website today?

Make A Payment	2.14%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q3 January \| Q3 February \| Q3 March \| Q3 April \| Q3 May
Make A Booking	0.71%
Report A Problem	2.87%
Request A Service	4.51%
Make an Application	3.18%
Find Information	57.76%
Just Browsing	12.05%
Other	16.78%

What was the main service area that you were interested in today?

Adult/further education	2.79%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q4 January \| Q4 February \| Q4 March \| Q4 April \| Q4 May
Building control	0.96%
Bus information	0.76%
Council business	2.46%
Council tax	2.43%
Electoral register	0.95%
Environmental health	2.17%
Licensing	0.38%
Events information	3.88%
Family history	7.97%
Highways	1.30%
Housing	2.26%
Job vacancies	9.91%
Leisure facilities	4.67%
Libraries	3.38%
Parking	0.93%
Planning	1.25%
Rubbish collection	10.05%
Schools/youth	7.29%
Social care	5.48%
Trading standards	1.11%
Other	27.63%

If you had not come to the website for this purpose, what would be your preferred way of contacting the Council?

By telephone	41.94%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q5 January \| Q5 February \| Q5 March \| Q5 April \| Q5 May \| Q5 June \| Q5 July \| Q5 August \| Q5 September \| Q5 October \| Q5 November \| Q5 December
By post	3.74%
In person	8.71%
By e-mail	19.60%
In no other way	13.29%
Other (please explain)	2.92%
Don’t know	9.84%

Did you find what you were looking for today?

Yes, completely	58.64%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q6 January \| Q6 February \| Q6 March \| Q6 April \| Q6 May \| Q6 June \| Q6 July \| Q6 August \| Q6 September \| Q6 October \| Q6 November \| Q6 December
Yes, partly	18.67%
No, not at all	17.01%
Not looking for anything in particular	5.68%

How would you rate your satisfaction with the following features of this website? - General look & feel

1 Very dissatisfied	7.18%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q7-1 January \| Q7-1 February \| Q7-1 March \| Q7-1 April \| Q7-1 May \| Q7-1 June \| Q7-1 July \| Q7-1 August \| Q7-1 September \| Q7-1 October \| Q7-1 November \| Q7-1 December
2	5.95%
3 OK	34.15%
4	26.21%
5 Very satisfied	26.51%

How would you rate your satisfaction with the following features of this website? - Ease of getting around the site

1 Very dissatisfied	6.84%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q7-2 January \| Q7-2 February \| Q7-2 March \| Q7-2 April \| Q7-2 May \| Q7-2 June \| Q7-2 July \| Q7-2 August \| Q7-2 September \| Q7-2 October \| Q7-2 November \| Q7-2 December
2	8.74%
3 OK	29.64%
4	25.62%
5 Very satisfied	29.15%

How would you rate your satisfaction with the following features of this website? - Ease of finding specific information

1 Very dissatisfied	10.03%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q7-3 January \| Q7-3 February \| Q7-3 March \| Q7-3 April \| Q7-3 May \| Q7-3 June \| Q7-3 July \| Q7-3 August \| Q7-3 September \| Q7-3 October \| Q7-3 November \| Q7-3 December
2	11.68%
3 OK	29.24%
4	22.61%
5 Very satisfied	26.44%

How would you rate your satisfaction with the following features of this website? - Usefulness of the site search

1 Very dissatisfied	8.46%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q7-4 January \| Q7-4 February \| Q7-4 March \| Q7-4 April \| Q7-4 May \| Q7-4 June \| Q7-4 July \| Q7-4 August \| Q7-4 September \| Q7-4 October \| Q7-4 November \| Q7-4 December
2	8.50%
3 OK	23.61%
4	19.70%
5 Very satisfied	24.01%
6 Not Used	15.72%

How would you rate your satisfaction with the following features of this website? - Value of the information

1 Very dissatisfied	9.28%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q7-5 January \| Q7-5 February \| Q7-5 March \| Q7-5 April \| Q7-5 May \| Q7-5 June \| Q7-5 July \| Q7-5 August \| Q7-5 September \| Q7-5 October \| Q7-5 November \| Q7-5 December
2	8.60%
3 OK	26.44%
4	24.08%
5 Very satisfied	31.60%

How likely are you to return to this website in the future?

1 Very unlikely	8.83%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q8 January \| Q8 February \| Q8 March \| Q8 April \| Q8 May \| Q8 June \| Q8 July \| Q8 August \| Q8 September \| Q8 October \| Q8 November \| Q8 December
2	3.89%
3 Not sure	17.30%
4	15.47%
5 Very likely	54.51%

Overall, how satisfied are you with your visit today?

1 Very dissatisfied	7.69%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q9 January \| Q9 February \| Q9 March \| Q9 April \| Q9 May \| Q9 June \| Q9 July \| Q9 August \| Q9 September \| Q9 October \| Q9 November \| Q9 December
2	7.76%
3 OK	26.52%
4	21.90%
5 Very satisfied	36.13%

Age range

17 or under	6.10%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q10 January \| Q10 February \| Q10 March \| Q10 April \| Q10 May
18 - 29	12.53%
30 - 39	13.72%
40 - 49	21.46%
50 - 59	24.41%
60 - 64	9.50%
65-79	10.61%
80 and over	0.66%
Prefer not to say	1.01%

Gender

Male	40.60%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q11 January \| Q11 February \| Q11 March \| Q11 April \| Q11 May \| Q11 June \| Q11 July \| Q11 August \| Q11 September \| Q11 October \| Q11 November \| Q11 December
Female	57.10%
Prefer not to say	2.30%

Postcode if UK resident

Post code supplied	83.34%	These figures are for the average so far. To see a breakdown of each month, see the links below. A majority of the postcodes in this question were from the OL and SK areas that Tameside consists of. However there were different postcodes, including ones as far afield as London and Wales. Q12 January \| Q12 February \| Q12 March \| Q12 April \| Q12 May \| Q12 June \| Q12 July \| Q12 August \| Q12 September \| Q12 October \| Q12 November \| Q12 December
I don't live in the UK	4.59%
Prefer not to say	12.07%

Which of the following applies? (Select all that apply)

I live in this area	43.04%	These figures are for the average so far. To see a breakdown of each month, see the links below. Please note that between 4th July and 7th of August 2008 there is an absence of data for this question. Due to this the July figures were omitted from the average. Q13 January \| Q13 February \| Q13 March \| Q13 April \| Q13 May \| Q13 June \| Q13 July \| Q13 August \| Q13 September \| Q13 October \| Q13 November \| Q13 December
I work in this area	14.30%
I work for the council	5.01%
I am planning to visit	4.73%
I am planning to move to this area	1.75%
I am a local councillor	1.27%
I am looking for information for myself	30.21%
I am looking for info related to my work	12.95%
Looking for info on behalf someone else	7.41%
I live in council-owned property	2.78%

Which one of the following groups do you consider you belong to?

White British	83.46%	These figures are for the average so far. To see a breakdown of each month, see the links below. Q14 January \| Q14 February \| Q14 March \| Q14 April \| Q14 May
White Irish	2.03%
Any other white background	4.79%
Mixed - White and Black Caribbean	0.25%
Mixed - White and Black African	0.38%
Mixed - White and Asian	0.09%
Any other mixed background	0.51%
Asian - Indian	0.71%
Asian - Pakistani	0.47%
Asian - Bangladeshi	0.21%
Any other Asian background	0.00%
Black Caribbean	0.32%
Black African	0.48%
Any other Black background	0.27%
Chinese	0.68%
Any other ethnic background	0.74%
Prefer not to say	4.61%

If your use of the internet is impeded by any of the following, please indicate how

Vision impairment	2.41%	These figures are for the average so far. To see a breakdown of each month, see the links below. Please note that between 4th July and 7th of August there is an absence of data for this question. Due to this the July figures were omitted from the average. Q15 January \| Q15 February \| Q15 March \| Q15 April \| Q15 May \| Q15 June \| Q15 July \| Q15 August \| Q15 September \| Q15 October \| Q15 November \| Q15 December
Mobility difficulties	3.21%
Cognitive or learning	1.50%
Hearing impairment	2.12%
None of these	61.95%
Prefer not to say	4.51%

Contact Information
Send us a Message	Web Team (eTameside) Tameside MBC Council Offices Wellington Road Ashton under Lyne Lancs OL6 6DL View local map
0161 342 2349
0161 342 2768

Page last updated: 5 June 2009