ChoicE

(formerly known as the Residential Care Information Shop)

• Who can use us?
• How do I access the information?
• What information do we hold?
• The information Service cannot...
• Complaints

206 Stamford Street, Ashton-under-Lyne 0161 339 5355 0161 339 5355 choice4care@btconnect.com

ChoicE (Care and Home Options Independent ChoicE) provides an information service about all aspects of care homes in Tameside and those homes with nursing in Tameside and Glossop. It also provides details of current vacancies in care homes.

We provide information on the following home support services including cleaning, shopping, escort services, laundry services, frozen meals and the community response service, plus Day Care Centres, community groups and social activities for older people in Tameside.

• Independent
• Free
• Impartial and
• Confidential

Who can use us?

The general public. Anyone may come to ChoicE to find out information on care homes. You may still use our services if you are self-funding.

How do you access the information?

• Visit ChoicE (formerly known as the Residential Care Information Shop). It is organised like a library, where you can spend time, sit and browse through all the literature, including the Inspection Reports. You can also talk to someone about care homes.
• By telephone, via postal/fax enquiry or email.

Opening Times:

• Monday: 10.00am - 2.00pm
• Tuesday: 10.00am - 2.00pm
• Wednesday: 10.00am - 2.00pm
• Thursday: 10.00am - 2.00pm
• Friday: 10.00am - 2.00pm
• Saturday: 10.00am - 2.00pm

What information do we hold?

• Leaflets of all "Homes" participating in the project, enabling you to compare one "Home" with another and what it costs.
• Inspection Reports of all "Homes". You will be able to look at these reports which provide details of all aspects of how the various Care Homes carry out their duties. Inspection reports are also available on the Commission for Social Care Inspection site.
• The "Marketing" leaflets of all "Homes" participating in the project.
• Details of all current vacancies of "Homes" participating in the project.
• List of Care Homes in Tameside .
• List of Care Homes with nursing (may also have residential places) in Tameside and Glossop.
• Leaflets of all the Home Support Providers listed by Tameside Adult Services.

The Information Service cannot...

• Direct your choice or otherwise interfere in your choice of "Home" or Home Support provider.
• Enter into discussions about individual "Homes" or Home Support provider.
• Accompany individuals to view "Homes".
• Phone up "Homes" to make appointments for individuals to view or contact Home Support providers on behalf of you or the person you care for.
• Give financial advice about entering a "Home".

Complaints

Should you wish to make a complaint about ChoicE (formerly known as the Residential Care Information Shop), please send details, either on a Complaints leaflet, available from ChoicE, or by letter to:

District Manager, Tameside CAB, 9 George Street, Ashton-under-Lyne, OL6 6AQ

Or, if you wish, you may speak to the manager at the above address.